30-Day Money Back Guarantee

Your satisfaction is our top priority. If you are not completely happy with your transdermal patch purchase, we offer a 30-day money-back guarantee on standard products. To start a return, simply email us at hello@weareorbe.com and we will guide you through the process. Please note that this guarantee is valid for 30 days from the purchase date, and it can be used once per product and once per order. Additionally, this guarantee applies only to orders from weareorbe.com and does not cover any retail partner or wholesale purchases.

Subscriptions

Please be aware that subscription orders are not eligible for refunds. To stop future deliveries, you must log into your account and cancel before the next billing date, as refunds cannot be issued for orders that have already shipped. You can easily manage or cancel your subscription through your customer portal using the link provided in your original confirmation email or by logging into your account.

Faulty, Incomplete, or Incorrect Orders

We take great care with every order, but if you receive an item that is defective, incomplete, or incorrect, please email us right away at hello@weareorbe.com. Be sure to include your order number, a brief description of the issue, and a clear photo of the items. We will review your request and resolve it as quickly as possible.

Refund Processing

After your return is approved, we will notify you once the item is received and inspected. Approved refunds are issued automatically to your original payment method within 5 business days. Please allow extra time for your bank or credit card provider to process the refund on their end. If 25 business days pass and you have not received your funds, please contact us at hello@weareorbe.com.

We are a small, sustainability-focused business, and incorrect or accidental orders impact our team while creating unnecessary environmental waste. We kindly ask that you double-check your order carefully before completing checkout. While we review every return individually, we reserve the right to deny free returns for orders placed in error.

Need Help?

If you have any questions or need help with your return, reach out anytime. We are always here to assist you.