Get In Touch
hello@weareorbe.com
Have a question or need support? Send us a message below.
If your message is about an order, please include your order number so we can assist you faster.
Quick Answers
We currently ship to the United States, United Kingdom, European Union, and Australia.
Other international regions (e.g., Canada, Mexico) may receive deliveries, but timing and tracking can’t be guaranteed.
Delivery times depend on the region and method selected at checkout.
Typical timelines range from 2–9 business days depending on location and carrier.
Yes — tracked and untracked options are available in most regions. You’ll see all available options at checkout.
Shipping delays can happen due to carriers, customs, or busy periods.
If your order is significantly overdue, contact us at hello@untoldgoods.co and we’ll look into it.
We process orders quickly.
If you need to make a change, email us right away — we’ll help if your order hasn’t entered fulfilment yet.
Email us with:
- Your order number
- A brief description
- A clear photo of the item(s)
We’ll fix it as fast as possible.
We accept major credit/debit cards and other payment methods available at checkout through our secure payment partners.
Subscriptions automatically deliver your chosen products on your selected schedule.
You’re in full control — adjust, skip, pause, or cancel anytime through your customer portal.
Yes — cancel anytime before your next billing date to avoid being charged for the next cycle.
If the order has already processed, the cancellation applies to the next shipment.
You can manage your subscription anytime by logging into your account at weareorbe.com.
You’ll also find a secure access link in your original confirmation email — and if you need it resent, just email us at hello@weareorbe.com.
Your subscription will retry automatically.
You'll be prompted to update your payment details, and shipments will pause until payment succeeds.
Yes. We collaborate with creators, wellness professionals, and communities aligned with our mission.
Email hello@untoldgoods.co with:
- Your name
- Your social handles or website
- A short description of what you do and why you want to work with Orbe
We’ll review your request and get back to you.
Yes — for select partners.
If you're interested in stocking Orbe products, reach out with details about your store or platform.