Personal Information & Data Use

At WeAreOrbe, protecting your personal information is a top priority. We believe in being simple, clear, and transparent about what we collect and how we use it.

1. What Personal Info We Collect

We collect only the information you provide or that’s needed to make your experience smooth:

• Your contact info: Name, email, phone, billing & shipping addresses
  
• Payment info: Processed securely through Shopify Payments or other providers
  
• Orders & preferences: What you buy, order history, and choices you make on our site
  
• Device info: IP address, browser type, and device details
  

You give us this info when you:

• Create an account
  
• Make a purchase
  
• Sign up for updates or promotions
  
• Contact us for support
  

2. How We Use Your Info

We only use your information to:

• Process and deliver your orders efficiently
  
• Keep you updated about your orders or account
  
• Send marketing communications only if you’ve opted in
  
• Improve our products, website, and services
  
• Meet legal obligations
  

We never sell your personal data to third parties.

3. Who We Share Info With

Sometimes we need to share your info with trusted partners to keep our service running smoothly:

• Service providers: Shopify, payment processors, shipping companies
  
• Legal authorities: Only if required by law or to protect our rights
  

All partners are required to handle your data securely.

4. Your Rights

Under UK GDPR, you can:

• Access the personal data we hold about you
  
• Ask us to correct or delete your data
  
• Object to processing or request portability
  
• Withdraw consent for marketing at any time
  

To exercise your rights, email us at hello@weareorbe.com.

5. Keeping Your Info Safe

We use strong security measures to protect your data from unauthorised access, loss, or misuse.

6. Data Retention

We keep your information only as long as necessary to:

• Complete your orders and provide our services
  
• Meet legal requirements
  
• Resolve disputes
  

After that, your data is securely deleted or anonymised.

7. Children’s Privacy

Our site isn’t for children under 16, and we don’t knowingly collect data from them.