At WeAreOrbe, protecting your personal information is a top priority. We believe in being simple, clear, and transparent about what we collect and exactly how we use it.

1. What Personal Info We Collect

We collect only the information you provide or that is needed to make your shopping experience smooth. This includes your contact info such as your name, email, phone, and billing and shipping addresses, as well as payment info processed securely through Shopify Payments or other providers. We also look at your orders and preferences, including what you buy, your order history, and the choices you make on our site, alongside device info like your IP address, browser type, and device details. You give us this information directly when you create an account, make a purchase, sign up for updates or promotions, or contact us for support.

2. How We Use Your Info

We strictly use your information to process and deliver your orders efficiently and to keep you updated about your orders or account. We will only send marketing communications if you have opted in. Your data also helps us improve our transdermal products, website, and services, and ensures we meet our legal obligations. Most importantly, we never sell your personal data to any third parties.

3. Who We Share Info With

Sometimes we need to share your information with trusted partners to keep our e-commerce operations running smoothly. This includes service providers like Shopify, payment processors, and shipping companies, as well as legal authorities only if required by law or to protect our rights. Rest assured, all our partners are strictly required to handle your data securely.

4. Your Rights

Under the UK GDPR, you have the right to access the personal data we hold about you, and you can ask us to correct or delete your data whenever necessary. You are also entitled to object to processing or request data portability, and you can withdraw your consent for marketing at any time. To exercise any of these rights, simply email us at hello@weareorbe.com.

5. Keeping Your Info Safe

We use strong security measures across our platform to strictly protect your data from unauthorised access, accidental loss, or misuse.

6. Data Retention

We keep your information only as long as necessary to complete your orders and provide our services. We also retain it to meet legal requirements and resolve any disputes. After that necessary period ends, your data is securely deleted or anonymised.

7. Children's Privacy

Our website and products are not intended for children under 16, and we do not knowingly collect personal data from anyone in this age group.