Effective Date: 21 October 2025

Welcome to WeAreOrbe! By visiting weareorbe.com or making a purchase, you agree to these Terms of Use. We have written them in plain language to make them easy to understand. If you do not agree with any part of these terms, please do not use our site.

1. Using Our Website

You can browse, shop, and interact with our site for personal use only, provided you are 16 or older. You agree not to misuse the site, interfere with security, or copy content without our permission. We reserve the right to suspend or block your access if any of these terms are violated.

2. Your Account

If you create an account with us, you must keep your login info secure and only provide accurate information. You are fully responsible for all activity under your account, and we are not liable for any loss resulting from unauthorised account use.

3. Ordering & Payments

All orders are subject to product availability, and our prices and promotions may change without notice. Payments are processed securely via Shopify Payments or other approved providers, and once your order is successfully placed, we will send you a confirmation email.

4. Shipping & Delivery

We ship your items according to the options you select at checkout. Please note that delivery times are estimates only, and sometimes delays happen due to carriers or circumstances outside our control. The risk of loss passes to you the moment the shipping carrier receives your order from us.

5. Returns & Refunds

Please refer to our Refund & Returns Policy for full details. In short, you can request refunds or exchanges for eligible items, and any damaged or incorrect orders will be replaced or refunded promptly. Because we sell transdermal patches and consumables, certain items may have specific return rules due to hygiene and safety standards.

6. Intellectual Property

All content on the website—including text, images, logos, and designs—is owned by WeAreOrbe or used with permission. You may not copy, reproduce, or use our content for commercial purposes without our express written consent.

7. Limitation of Liability

WeAreOrbe is not liable for indirect, incidental, or consequential damages that may arise from using our site or products. While we make reasonable efforts to ensure the website is accurate, we do not guarantee it is error-free at all times.

8. Product Use

Our transdermal patches are intended for adult use unless otherwise stated, and you should always follow the instructions for safe use. Please consult a healthcare professional before use if you are pregnant, breastfeeding, have existing medical conditions, or are considering giving patches to children.

9. Privacy

We deeply respect your privacy. All your personal data is handled securely and strictly according to our Privacy Policy.

10. Changes to Terms

We may update these Terms of Use from time to time. The latest version will always be posted on our website, and we will make sure that any significant changes are notified via email or a site notice.

11. Governing Law

These Terms of Use are directly governed by the laws of England and Wales. Any disputes that may arise will be exclusively handled under UK law.

12. Contact Us

If you have any questions or concerns about these Terms, you can reach out anytime. Contact WeAreOrbe Limited via email at hello@weareorbe.com, visit our website at weareorbe.com, or write to us at 98 Wycombe Road, Marlow, Buckinghamshire, UK.